Refund Policy

1. Overview of Our Policy

We strive to provide the best live streaming and VOD service worldwide. If you encounter any issues with our service, our dedicated support team is available around the clock to assist you. If we are unable to resolve a verified system-side issue, you may be eligible for a refund under the conditions outlined below.

2. Eligibility for a Refund

You are eligible to request a full or partial refund under the following circumstances:

• Unresolved Technical Issues: Severe, persistent server downtime or streaming issues caused by our infrastructure that our technical support team cannot resolve within 48 hours of notification.
• Non-Delivery of Service: If you did not receive your activation credentials within 24 hours of purchase and have already contacted our support team.
• Duplicate Payment: If you were accidentally charged twice for the same subscription order.

3. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• Local Connection Issues: Slow internet speed, Wi-Fi instability, ISP throttling, or improper device setup on the customer's end.
• Change of Mind: Requests submitted after 7 days from the original transaction date without a valid technical reason.
• Terms Violation: Accounts suspended or terminated due to violation of our Terms of Service (e.g., account sharing across unauthorized IP addresses beyond your plan limit).
• Third-Party Application Issues: Incompatibility or failures originating from 3rd-party media players not maintained by Apollo Group TV.

4. How to Submit a Refund Request

To request a refund, please follow these steps to ensure prompt processing:

1. Contact our 24/7 Live Support team via our official website support page or email.
2. Provide your Order ID, registered Email Address, and account Username.
3. Detail the specific issue you encountered, along with any relevant error messages or screenshots.

5. Processing Time

Once your request is approved, refunds are processed within 1 to 3 business days. The time required for funds to reflect in your account depends on your financial institution or crypto payment provider.